Publications

Working Knowledge® writes and ghostwrites Books, Conference Reports, Case Studies, Workbooks & Training Manuals, Best Practices Reports, Industry Reports, Competitor Analysis, Articles & Columns, On-Demand Briefings and Executive Summaries, White Papers, Multimedia, Speeches, and Workshops.

Free Downloads

Visual Thinking in Business” – the first chapter in Present Yourself, published by O’Reilly Media in 2013.
Leading Innovation,” International Journal of Innovation Science, June 2009 available here and by subscription at http://www.multi-science.co.uk/ijis.htm

Boomer Wellness and Business Strategy: MIT AgeLab Business Innovation Observatory available at http://web.mit.edu/agelab/news_events/boomerevent_2003.shtml

Books

  • author, Eureka! What Insight Is and How to Achieve It, McGraw-Hill, 2014
  • coauthor, Global Innovation Science Handbook, McGraw-Hill, 2014
  • coauthor, Present Yourself, O’Reilly Media, 2013  (named to the Top 1o Best Social Media Marketing Books of 2013 by Small Business Trends)
  • coauthor,  A Guide to Open Innovation and Crowdsourcing, KoganPage, 2011
  • contributed research and writing to:
  • Logistics Clusters: Delivering Value and Driving Growth, MIT Press, 2012
  • Race Against the Machine: Digital Frontier Press, 2012
  • Psychology: Themes and Variations, Cengage Learning, 2012
  • The Open Innovation Marketplace, Financial Times, 2011
  • International Business, Flat World Knowledge, 2011
  • Wired for Innovation, MIT Press, 2010
  • Strategic Management, Prentice Hall 2009
  • Marketing Management, McGraw-Hill 2009
  • Organizational Behavior, Flat World Knowledge, 2009
  • Launch! Advertising and Promotion in Real Time, 2009
  • Principles of Management, Flat World Knowledge, 2009
  • Marketing Communications, Prentice Hall, 2007
  • Financial Accounting, Prentice Hall, 2006
  • Marketing: An Introduction, Prentice Hall, 2006
  • The Resilient Enterprise, MIT Press, 2005 (named a “best business book of 2005″ by the Financial Times)
  • author, Singapore (Modern Nations of the World series), Lucent Books, 2005
  • Marketing Management, Prentice Hall, 2005
  • Don’t Relate – Advocate, Prentice Hall, 2005
  • Financial Accounting 6e, Prentice Hall, 2005
  • Marketing Management, Prentice Hall, 2005
  • Principles of Marketing, Prentice Hall, 2005
  • Marketing: An Introduction, Prentice Hall, 2004
  • Marketing: Real People, Real Choices, Prentice Hall, 2004
  • Principles of Marketing Activebook, Prentice Hall, 2003.
  • Digital Marketing Strategies, Prentice Hall, 2003.
  • Management: Inventing and Delivering its Future, MIT Press, 2003
  • Rethinking Management Education, Information Age Publishing, 2001.
  • Liberation Management, Tom Peters, Alfred A. Knopf, 1992 (named the “Management Book of the Decade for the 90s”)
  • chapter in Special Libraries & Information Centers, Washington, D.C.: SLA, 1999
  • chapter in Expanding Technologies, Expanding Careers, ed. Ellis Mount. Washington, D.C.: SLA, 1997
  • co-editor of the web-based Electronic Briefing Book for the Inventing the Organizations of the 21st Century , MIT Sloan School of Management, 1995-96
  • chapter in Creativity and Innovation, ed. Tudor Rickards. The Netherlands: TNO, 1991.
  • in Acknowledgements for work on:
  • TeamBuilt by Mark Sanborn, MasterMedia, 1993
  • Creating Shared Vision by Marjorie Parker, Dialog International Ltd., 1990
  • CareerTracking by James Calano and Jeff Salzman, Simon & Schuster, 1988
  • editing The Story of America McGraw-Hill (forthcoming)
  • editing Why Europe? The Rise of the West in World History, McGraw-Hill 2008

Conference Reports

  • Environmentally Sustainable Supply Chains, Cambridge 2013
  • Supply Chain Visualization Analytics, Cambridge 2013
  • Crossroads 2011: Disruptive Innovations, Cambridge 2011
  • Building Supply Chains that Deliver Sustainability, 2010
  • Managing Supply Chains During Turbulent Times, Cambridge 2009
  • Information Wanted: Boomers, Trust & the Future of Advice, Cambridge 2008
  • YPO Stanford Business School Seminar, Palo Alto 2007
  • Demand Management Solutions Group Roundtable, Chicago, 2007
  • Healthways-MIT Health Literacy Forum, 2007
  • Emerging Markets: Supply Chain Strategies, Cambridge 2007
  • Global Leadership Summit, Toronto 2007
  • Proceedings of the Supply Chain 2020 Industry Advisory Council, 2006
  • Building the Future Supply Chain Now, Zaragoza (Spain) 2006
  • Innovations in Transportation, Cambridge 2006
  • White House Conference on Aging, Cambridge 2005
  • Innovation and Brand Extension Retreat, Cambridge 2005
  • RFID Innovations and Values, Palo Alto 2004
  • Innovations in Transportation: Focus on Procurement and Management, 2004
  • New Transportation Technology for Older People: OECD/MIT International Symposium, 2003
  • CIO Summit, Cambridge 2002
  • New Era of Customer Service Management, Cambridge 2002
  • Dynamic Pricing, Cambridge 2002
  • Living Longer, Living Better, Cambridge 2002
  • Defining eBusiness: Innovation, Productivity, and Market Leadership, 2002
  • Global Logistics in the World Economy, 2001
  • eyeforPharma West Conference, San Diego 2001
  • Global Terrorism and its Impact on Supply Chain Management, 2001
  • Infomediaries and Smart Agents, Cambridge 2000
  • Managing Change, Cambridge 2000
  • Making Trust the Core of Your Internet Strategy, 2000
  • Integrated Planning and Forecasting in the Supply Chain, 1999
  • Frontiers of Global Supply Chain Management, Paris 1999
  • Academy of Management Conference, San Diego 1998

Workbooks and Training Manuals

  • Leadership Training
  • Risk Management Manual
  • How to Give Presentations that Win Approval
  • For Women Only: Stress Management Strategies
  • End-User Training Strategies for an SAP R/3 Implementation Project
  • contributed to:
  • How to Give Exceptional Customer Service; Management Effectiveness
  • Motivating Today?s Workforce

Case Studies
Over 450 case studies and company best-practice profiles including:

  • Acer Group
  • Acordia, Inc.
  • Albright & Wilson
  • Amgen
  • Armstrong World Industries
  • Bose
  • British Petroleum
  • Burt’s Bees
  • Chiat/Day
  • Cisco Systems
  • Dell Corp.
  • Dorling Kindersley PLC
  • eBay
  • Empresas Iansa, S.A. (Chile)
  • Hewlett-Packard
  • Hoechst Marion Roussel (Venezuela)
  • IBM
  • IDG
  • Ingersoll-Rand
  • Karmoy Frabrikker (Norway)
  • O’Reilly Auto Parts
  • Praxair (Canada, Singapore)
  • Productos Corinter (Mexico)
  • Schneider National
  • Sun Microsystems
  • Tesco
  • Thermo Electron
  • Transportadora de Gas del Sur (Argentina)
  • UPS
  • Whole Foods

Best Practices Reports

  • Marketing Metrics
  • Human Resource Strategies
  • Impact of the Internet on Customer Loyalty
  • Shared Services
  • IT Project Management Best Practices
  • Best Practices in Online Recruiting
  • Post-Merger Integration
  • Justifying Knowledge Management: Approaches and Cases
  • New Technologies in Use: How Companies are Applying 15 Leading Technologies

Industry Reports

  • aerospace
  • automotive
  • banking
  • chemicals
  • consumer packaged goods
  • contract manufacturing
  • food and beverage
  • footwear and apparel
  • industrial/heavy manufacturing
  • insurance
  • petroleum
  • pharmaceuticals
  • telecommunications
  • transportation

Competitor Analysis

  • Healthcare Innovation, Investments and Growth Prospects in 12 Countries
  • Information Technology in the Financial Services Industry
  • Opportunities in Graduate Distance Education Programs
  • Overview, Competitor Analysis, and Best Practices in Continuing Education

Syndicated Columnist

  • Innovation Excellence
  • CustomerThink
  • Huffington Post

Articles and Columns

  • in Fast Company
  • in Training and Development magazine
  • in MIT Report
  • in MBA Roundtable
  • in Business Information Alert
  • in Inside Decisions
  • in Visions, the newsletter of the Product Development and Management Assn (PDMA)
  • in Scientific and Technology Annual Reference Review
  • in Creativity, IBM-Austin’s journal for technical professionals
  • in Travel Tales 2007, International Business Club
  • Monthly column in CareerTrainer and weekly columns in Speaker Update and Weekly News
  • Research and/or editing of articles that appeared in:
  • Sloan Management Review
  • Management Science
  • Strategic Management Journal
  • Smithsonian
  • Wall Street Journal

On-Demand Briefings and Executive Summaries

  • Decision Technologies in the Pharmaceuticals Industry
  • e-Learning Trends and Major Players
  • Forecasting Techniques
  • Leading Practices in Technology Innovation
  • Organizational Culture
  • Key Performance Indicators

White Papers

  • Business Models for e-Learning
  • Managing Change During Large-Scale ERP Implementation Projects

Multimedia, Speeches, and Workshops

  • coauthored “How to Set Up a Corporate Library” audiotape produced by CareerTrack.
  • contributed research to training videos:
  • Developing a Customer Retention Program
  • How to Set Up and Maintain a Training Library
  • Motivating People in Today’s Workforce
  • wrote and delivered workshops:
  • “Strategies for Stimulating Innovation in Your Organization” at the 2nd European Conference on Creativity and Innovation
  • “The Role & Context of Open Innovation,” Conference Opener for the Innovation3 Summit: Crowdsourcing, Culture & Tools, Dec. 8-10, 2011, Orlando, FL
  • “How to Make Your Research Come Alive” for National Speakers Assn.
  • “Knowledge Mapping” for McKinsey & Company
  • “Using Online Social Media to Advance Your Freelance Business” for Rocky Mountain Publishing Professionals Guild
  • “Getting the Most Out of Twitter” webinar for Association of Independent Information Professionals
  • “Social Media: Savvy Twitter Strategies for Growing Your Business” BWA Expo

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