Working Knowledge® writes and ghostwrites Books, Conference Reports, Case Studies, Workbooks & Training Manuals, Best Practices Reports, Industry Reports, Competitor Analysis, Articles & Columns, On-Demand Briefings and Executive Summaries, White Papers, Multimedia, Speeches, and Workshops.

Free Downloads

Visual Thinking in Business” – the first chapter in Present Yourself, published by O’Reilly Media in 2013.
Leading Innovation,” International Journal of Innovation Science, June 2009 available here and by subscription at

Boomer Wellness and Business Strategy: MIT AgeLab Business Innovation Observatory available at


  • author, Eureka! What Insight Is and How to Achieve It, McGraw-Hill, 2014
  • coauthor, Global Innovation Science Handbook, McGraw-Hill, 2014
  • coauthor, Present Yourself, O’Reilly Media, 2013  (named to the Top 1o Best Social Media Marketing Books of 2013 by Small Business Trends)
  • author, City Logistics Research: A Transatlantic Perspective, Transportation Research Board of the National Academy of Sciences, 2013
  • author, EU-U.S. Transportation Research Symposium on Transport Research Implementation: the Application of Research Outcomes, Transportation Research Board of the National Academy of Sciences, March 2015
  • coauthor,  A Guide to Open Innovation and Crowdsourcing, KoganPage, 2011
  • author, Singapore (Modern Nations of the World series), Lucent Books, 2005
  • contributed research and writing to:
  • The Power of Resilience, MIT Press, 2015, named the one of the best business books of 2016 by Strategy+ Business
  • Logistics Clusters: Delivering Value and Driving Growth, MIT Press, 2012
  • Race Against the Machine: Digital Frontier Press, 2012
  • Psychology: Themes and Variations, Cengage Learning, 2012
  • The Open Innovation Marketplace, Financial Times, 2011
  • International Business, Flat World Knowledge, 2011
  • Wired for Innovation, MIT Press, 2010
  • Strategic Management, Prentice Hall 2009
  • Marketing Management, McGraw-Hill 2009
  • Organizational Behavior, Flat World Knowledge, 2009
  • Launch! Advertising and Promotion in Real Time, 2009
  • Principles of Management, Flat World Knowledge, 2009
  • Marketing Communications, Prentice Hall, 2007
  • Financial Accounting, Prentice Hall, 2006
  • Marketing: An Introduction, Prentice Hall, 2006
  • The Resilient Enterprise, MIT Press, 2005 (named a “best business book of 2005” by the Financial Times)
  • Marketing Management, Prentice Hall, 2005
  • Don’t Relate – Advocate, Prentice Hall, 2005
  • Financial Accounting 6e, Prentice Hall, 2005
  • Marketing Management, Prentice Hall, 2005
  • Principles of Marketing, Prentice Hall, 2005
  • Marketing: An Introduction, Prentice Hall, 2004
  • Marketing: Real People, Real Choices, Prentice Hall, 2004
  • Principles of Marketing Activebook, Prentice Hall, 2003.
  • Digital Marketing Strategies, Prentice Hall, 2003.
  • Management: Inventing and Delivering its Future, MIT Press, 2003
  • Rethinking Management Education, Information Age Publishing, 2001.
  • Liberation Management, Tom Peters, Alfred A. Knopf, 1992 (named the “Management Book of the Decade for the 90s”)
  • chapter in Special Libraries & Information Centers, Washington, D.C.: SLA, 1999
  • chapter in Expanding Technologies, Expanding Careers, ed. Ellis Mount. Washington, D.C.: SLA, 1997
  • co-editor of the web-based Electronic Briefing Book for the Inventing the Organizations of the 21st Century , MIT Sloan School of Management, 1995-96
  • chapter in Creativity and Innovation, ed. Tudor Rickards. The Netherlands: TNO, 1991.
  • in Acknowledgements for work on:
  • TeamBuilt by Mark Sanborn, MasterMedia, 1993
  • Creating Shared Vision by Marjorie Parker, Dialog International Ltd., 1990
  • CareerTracking by James Calano and Jeff Salzman, Simon & Schuster, 1988
  • editing The Story of America McGraw-Hill (forthcoming)
  • editing Why Europe? The Rise of the West in World History, McGraw-Hill 2008

Conference Reports

  • Environmentally Sustainable Supply Chains, Cincinnati, 2015
  • Doing Business Digitally, Cambridge, 2014
  • Supply Chain Visualization Analytics, Cambridge 2013
  • Crossroads 2011: Disruptive Innovations, Cambridge 2011
  • Building Supply Chains that Deliver Sustainability, 2010
  • Managing Supply Chains During Turbulent Times, Cambridge 2009
  • Information Wanted: Boomers, Trust & the Future of Advice, Cambridge 2008
  • YPO Stanford Business School Seminar, Palo Alto 2007
  • Demand Management Solutions Group Roundtable, Chicago, 2007
  • Healthways-MIT Health Literacy Forum, 2007
  • Emerging Markets: Supply Chain Strategies, Cambridge 2007
  • Global Leadership Summit, Toronto 2007
  • Proceedings of the Supply Chain 2020 Industry Advisory Council, 2006
  • Building the Future Supply Chain Now, Zaragoza (Spain) 2006
  • Innovations in Transportation, Cambridge 2006
  • White House Conference on Aging, Cambridge 2005
  • Innovation and Brand Extension Retreat, Cambridge 2005
  • RFID Innovations and Values, Palo Alto 2004
  • Innovations in Transportation: Focus on Procurement and Management, 2004
  • New Transportation Technology for Older People: OECD/MIT International Symposium, 2003
  • CIO Summit, Cambridge 2002
  • New Era of Customer Service Management, Cambridge 2002
  • Dynamic Pricing, Cambridge 2002
  • Living Longer, Living Better, Cambridge 2002
  • Defining eBusiness: Innovation, Productivity, and Market Leadership, 2002
  • Global Logistics in the World Economy, 2001
  • eyeforPharma West Conference, San Diego 2001
  • Global Terrorism and its Impact on Supply Chain Management, 2001
  • Infomediaries and Smart Agents, Cambridge 2000
  • Managing Change, Cambridge 2000
  • Making Trust the Core of Your Internet Strategy, 2000
  • Integrated Planning and Forecasting in the Supply Chain, 1999
  • Frontiers of Global Supply Chain Management, Paris 1999
  • Academy of Management Conference, San Diego 1998

Workbooks and Training Manuals

  • Leadership Training
  • Risk Management Manual
  • How to Give Presentations that Win Approval
  • For Women Only: Stress Management Strategies
  • End-User Training Strategies for an SAP R/3 Implementation Project
  • contributed to:
  • How to Give Exceptional Customer Service; Management Effectiveness
  • Motivating Today?s Workforce

Case Studies
Over 450 case studies and company best-practice profiles including:

  • Acer Group
  • Acordia, Inc.
  • Albright & Wilson
  • Amgen
  • Armstrong World Industries
  • Bose
  • British Petroleum
  • Burt’s Bees
  • Chiat/Day
  • Cisco Systems
  • Dell Corp.
  • Dorling Kindersley PLC
  • eBay
  • Empresas Iansa, S.A. (Chile)
  • Hewlett-Packard
  • Hoechst Marion Roussel (Venezuela)
  • IBM
  • IDG
  • Ingersoll-Rand
  • Karmoy Frabrikker (Norway)
  • O’Reilly Auto Parts
  • Praxair (Canada, Singapore)
  • Productos Corinter (Mexico)
  • Schneider National
  • Sun Microsystems
  • Tesco
  • Thermo Electron
  • Transportadora de Gas del Sur (Argentina)
  • UPS
  • Whole Foods

Best Practices Reports

  • Marketing Metrics
  • Human Resource Strategies
  • Impact of the Internet on Customer Loyalty
  • Shared Services
  • IT Project Management Best Practices
  • Best Practices in Online Recruiting
  • Post-Merger Integration
  • Justifying Knowledge Management: Approaches and Cases
  • New Technologies in Use: How Companies are Applying 15 Leading Technologies

Industry Reports

  • aerospace
  • automotive
  • banking
  • chemicals
  • consumer packaged goods
  • contract manufacturing
  • food and beverage
  • footwear and apparel
  • industrial/heavy manufacturing
  • insurance
  • petroleum
  • pharmaceuticals
  • telecommunications
  • transportation

Competitor Analysis

  • Healthcare Innovation, Investments and Growth Prospects in 12 Countries
  • Information Technology in the Financial Services Industry
  • Opportunities in Graduate Distance Education Programs
  • Overview, Competitor Analysis, and Best Practices in Continuing Education

Syndicated Columnist

  • Innovation Excellence
  • CustomerThink
  • Huffington Post

Articles and Columns

  • in Fast Company
  • in Training and Development magazine
  • in MIT Report
  • in MBA Roundtable
  • in Business Information Alert
  • in Inside Decisions
  • in Visions, the newsletter of the Product Development and Management Assn (PDMA)
  • in Scientific and Technology Annual Reference Review
  • in Creativity, IBM-Austin’s journal for technical professionals
  • in Travel Tales 2007, International Business Club
  • Monthly column in CareerTrainer and weekly columns in Speaker Update and Weekly News
  • Research and/or editing of articles that appeared in:
  • Sloan Management Review
  • Management Science
  • Strategic Management Journal
  • Smithsonian
  • Wall Street Journal

On-Demand Briefings and Executive Summaries

  • Decision Technologies in the Pharmaceuticals Industry
  • e-Learning Trends and Major Players
  • Forecasting Techniques
  • Leading Practices in Technology Innovation
  • Organizational Culture
  • Key Performance Indicators

White Papers

  • Business Models for e-Learning
  • Managing Change During Large-Scale ERP Implementation Projects

Multimedia, Speeches, and Workshops

  • coauthored “How to Set Up a Corporate Library” audiotape produced by CareerTrack.
  • contributed research to training videos:
  • Developing a Customer Retention Program
  • How to Set Up and Maintain a Training Library
  • Motivating People in Today’s Workforce
  • wrote and delivered workshops:
  • “Strategies for Stimulating Innovation in Your Organization” at the 2nd European Conference on Creativity and Innovation
  • “The Role & Context of Open Innovation,” Conference Opener for the Innovation3 Summit: Crowdsourcing, Culture & Tools, Dec. 8-10, 2011, Orlando, FL
  • “How to Make Your Research Come Alive” for National Speakers Assn.
  • “Knowledge Mapping” for McKinsey & Company
  • “Using Online Social Media to Advance Your Freelance Business” for Rocky Mountain Publishing Professionals Guild
  • “Getting the Most Out of Twitter” webinar for Association of Independent Information Professionals
  • “Social Media: Savvy Twitter Strategies for Growing Your Business” BWA Expo

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