{"id":1478,"date":"2011-04-15T17:55:16","date_gmt":"2011-04-15T23:55:16","guid":{"rendered":"http:\/\/workingknowledge.com\/blog\/?p=1478"},"modified":"2023-03-02T21:27:43","modified_gmt":"2023-03-03T03:27:43","slug":"how-open-innovation-modularity-accelerate-innovation-at-psionteklogix","status":"publish","type":"post","link":"http:\/\/www.workingknowledge.com\/blog\/how-open-innovation-modularity-accelerate-innovation-at-psionteklogix\/","title":{"rendered":"How Open Innovation &#038; Modularity Accelerate Innovation at PsionTeklogix"},"content":{"rendered":"<p><strong>Point<\/strong>: Use open innovation and modularity to identify new product\/service needs and accelerate your pace of innovation<\/p>\n<p><strong>Story<\/strong>: Rugged handheld computers are used every day by<a href=\"http:\/\/workingknowledge.com\/blog\/wp-content\/uploads\/2011\/04\/SloaneBookPict2.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"right size-thumbnail wp-image-1485\" title=\"SloaneBookPict2\" src=\"http:\/\/workingknowledge.com\/blog\/wp-content\/uploads\/2011\/04\/SloaneBookPict2-120x150.jpg\" alt=\"\" width=\"120\" height=\"150\" \/><\/a>retailers,warehouse operators, service technicians, parcel companies, and transportation operators to log customer purchases, track inventory, monitor shipments, and scan tickets.\u00a0 Half a dozen manufacturers compete in the crowded market for these devices to serve customers who want everything &#8212; devices that are hardy, high-tech, compact, inexpensive, and suited to their particular needs.<\/p>\n<p>PsionTeklogix needed to differentiate itself from competitors like Motorola, Intermec, Datalogic, Honeywell, and LXE.\u00a0 The company created a modular platform strategy called Omnii with interchangeable keyboards, scanners, communications modules, screens, grips and optional features like a camera and GPS.\u00a0 Rather than build small volumes of unique devices for each application or new technology, Psion created a modular platform to build components in cost-effective volumes and then mix-and-match the parts to create a custom-built assembly.<\/p>\n<p>For example, Psion or one of its partners can create a new RF communications module (e.g., for a new cellular data standard) and then plug that module into many of the pre-existing Omnii products. This strategy accelerates innovation because it&#8217;s faster and cheaper to design a new module than to redesign an entire product.\u00a0\u00a0This strategy also accelerates adoption of innovation by customers because customers don&#8217;t have to replace all their handheld computers, only swap in the new modules.<\/p>\n<p>Then, Psion went a step further, introducing its Open Source Mobility initiative.\u00a0 Psion created IngenuityWorking.com, an open, collaborative online community for Psion employees, developers, partners and customers.\u00a0 The goals are twofold:<\/p>\n<ol>\n<li>to leverage Psion&#8217;s large IP portfolio with a wide range of vendors and component suppliers<\/li>\n<li>to give customers and resellers the ability to voice needs and identify micro-niches in the market.<\/li>\n<\/ol>\n<p>In summary:<\/p>\n<ul>\n<li>PSION uses its IngenuityWorking.com site with customers, developers and partners to drive product developments<\/li>\n<li>Psion leverages its strengths (modularity &amp; customization) to reduce waste, improve time to market and gain new commercial options<\/li>\n<\/ul>\n<p><strong>Action<\/strong>:<\/p>\n<ul>\n<li>Create product\/service architectures than enable fast insertion of new technologies. In Psion&#8217;s case, interchangeable displays, user interfaces, scanners, radios, etc. all combine to provide a myriad of combinations of functionality inside the rugged case.<\/li>\n<li>Create an online community among your partners and customers to learn their needs and identify new product\/service opportunities.<\/li>\n<li>Populate the OI site with technical information that helps partners contribute practical and compatible innovations<\/li>\n<li>Allow customer complaints on the site (valid complaints, not offensive vitriolic rants). This transparency builds trust over time as customers and partners see how you address problems.<\/li>\n<\/ul>\n<p>For more information, see Todd Boone of PsionTeklogix&#8217;s chapter in <a href=\"http:\/\/www.amazon.com\/Guide-Open-Innovation-Crowdsourcing-Leading\/dp\/0749463074\">A Guide to Open Innovation and Crowdsourcing<\/a>, edited by Paul Sloane, published by Kogan Page 2011.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Use open innovation and modularity to identify new product\/service needs and accelerate your pace of innovation<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[71,81,5,11,21,91],"tags":[377,371,380],"class_list":["post-1478","post","type-post","status-publish","format-standard","hentry","category-case-study","category-growth","category-how-to","category-innovation","category-new-product-development","category-open-innovation","tag-case-study","tag-innovation","tag-open-innovation"],"_links":{"self":[{"href":"http:\/\/www.workingknowledge.com\/blog\/wp-json\/wp\/v2\/posts\/1478","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.workingknowledge.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.workingknowledge.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.workingknowledge.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/www.workingknowledge.com\/blog\/wp-json\/wp\/v2\/comments?post=1478"}],"version-history":[{"count":3,"href":"http:\/\/www.workingknowledge.com\/blog\/wp-json\/wp\/v2\/posts\/1478\/revisions"}],"predecessor-version":[{"id":1487,"href":"http:\/\/www.workingknowledge.com\/blog\/wp-json\/wp\/v2\/posts\/1478\/revisions\/1487"}],"wp:attachment":[{"href":"http:\/\/www.workingknowledge.com\/blog\/wp-json\/wp\/v2\/media?parent=1478"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.workingknowledge.com\/blog\/wp-json\/wp\/v2\/categories?post=1478"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.workingknowledge.com\/blog\/wp-json\/wp\/v2\/tags?post=1478"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}